Emotional intelligence as a management tool in decision-making in Latin American organizations

Abstract

Emotional intelligence is defined as an individual's ability to recognize and understand their own emotions, effectively motivate themselves, and achieve significant goals in the workplace. It also involves the ability to identify and understand the emotions of others, allowing individuals to appropriately manage their interactions and prevent conflicts. In the current context, emotional intelligence plays a crucial role in optimal employee performance in organizations, as it fosters healthy interpersonal relationships and effective communication among its members, thus contributing to the creation of an environment conducive to job performance. This study was conducted through a documentary and bibliographic approach, using research published in journals indexed in recognized indexes, such as SCOPUS and Redalyc, among others. Its objective was to analyze emotional intelligence as a management tool that facilitates improved decision-making among directors and heads of organizations in Latin America. The results obtained demonstrate a positive impact of emotional intelligence on job performance in diverse organizations, regardless of their economic sector or their public or private nature. This finding suggests that emotional intelligence facilitates decision-making and optimizes the execution of administrative and operational activities.